Information about Field Services
Benefit from our experience in telephone survey (CATI): we guarantee the highest quality and efficiency in field services.
Here are some of the features offered by our in-house telephone studio:
- 40 CATI stations
- Exclusive performance of the CATI interviews by our experienced interviewer team from our CATI studio in Aachen
- Continuous interviewer training (e.g. study-specific briefings and ongoing training on privacy, objection, and address management)
- Continuous examination of interviews through by our supervisors and feedback-talks with the interviewers
- Paying of interviewers with a fixed hourly rate (no compensation depending on the number of interviews conducted)
- Matching phone samples with ADM lock file
- 25 years of field experience
- Conducting CATI interviews with Ingress or Sawtooth software; alternatively: internet connection to the survey software of the client
We are also happy to assist you in conducting CATI studies. Please don’t hesitate to get in touch.