{"id":4258,"date":"2018-09-04T11:40:45","date_gmt":"2018-09-04T09:40:45","guid":{"rendered":"http:\/\/wp13123860.server-he.de\/maix-de\/?page_id=4258"},"modified":"2022-11-29T11:21:02","modified_gmt":"2022-11-29T10:21:02","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.maix.de\/en\/services-methods\/our-services\/research-in-satisfaction\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"<h2>Customer satisfaction<\/h2>\n<h3>Background<\/h3>\n<p>As markets are saturated and products and services more and more homogeneous, companies have to think of something to convince their customers, for satisfied customers are less likely to switch suppliers and offers.\u00a0It is therefore essential to move customers from an attitude of indifference, which means that products or services are seen as exchangeable, to an attitude of approval.<br \/>\nCustomer satisfaction leads to more willingness to buy, to loyalty and to positive word-of-mouth. If the customer is dissatisfied, however, this will result in complaints, churn or a widely communicated negative image.<\/p>\n<h3>Your advantage<\/h3>\n<p>The key to build lasting business relationships is satisfaction. An efficient <strong>cultivation of customer relationship management<\/strong> is based on the <strong>analysis of expectations and the fulfilling<\/strong> of these expectations by the company.\u00a0Here we can help you with our competence and experience.<br \/>\nCustomer satisfaction is not only achieved by the product or the service itself, but by all the experience a customer makes when he purchases the product or service, e.g. the contact to the staff. In our customer satisfaction studies we take all important aspects into consideration.<br \/>\nWe also support you in implementing measures to increase customer satisfaction.\u00a0The objective is that your customer appreciates your performance and that he judges the price to be reasonable, so that he remains loyal to you and your offer.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-4696\" src=\"\/maix-de\/wp-content\/uploads\/2018\/09\/BspVergleichZufr-1024x616.png\" alt=\"\" width=\"1024\" height=\"616\" srcset=\"https:\/\/www.maix.de\/wp-content\/uploads\/2018\/09\/BspVergleichZufr-1024x616.png 1024w, https:\/\/www.maix.de\/wp-content\/uploads\/2018\/09\/BspVergleichZufr-300x181.png 300w, https:\/\/www.maix.de\/wp-content\/uploads\/2018\/09\/BspVergleichZufr-770x463.png 770w, https:\/\/www.maix.de\/wp-content\/uploads\/2018\/09\/BspVergleichZufr.png 1040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction Background As markets are saturated and products and services more and more homogeneous, companies have to think of something to convince their customers, for satisfied customers are less likely to switch suppliers and offers.\u00a0It is therefore essential to move customers from an attitude of indifference, which means that products or services are seen [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4247,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4258","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/pages\/4258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/comments?post=4258"}],"version-history":[{"count":7,"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/pages\/4258\/revisions"}],"predecessor-version":[{"id":8700,"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/pages\/4258\/revisions\/8700"}],"up":[{"embeddable":true,"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/pages\/4247"}],"wp:attachment":[{"href":"https:\/\/www.maix.de\/en\/wp-json\/wp\/v2\/media?parent=4258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}